Effective Date: 25-12-2024

At DEALSWAY, we aim to provide a seamless shopping experience. While we do not include a direct return option on our website, we do offer a return process under specific conditions. Please read the following details carefully:

1. Eligibility for Returns

1.1. Valid Reasons for Returns: Returns may be accepted for the following reasons:

• Defective or damaged products upon delivery.

• Incorrect items delivered.

1.2. Non-Eligible Items: Returns are not accepted for:

• Perishable goods (e.g., food items).

• Personal care products that have been opened or used.

• Customized or personalized items.

• Items marked as non-returnable on the product page.

1.3. Proof of Purchase: A valid proof of purchase (e.g., order ID or receipt) is required to initiate a return.

2. Return Process

2.1. Contact Support: To request a return, customers must contact our support team at 8500682305 or email support@dealsway.in within 48 hours of delivery. Provide the following details:

• Order ID

• Reason for return

• Supporting evidence (e.g., photos for damaged or incorrect products)

2.2. Approval Process: Our support team will review the request and inform the customer of approval or rejection. Approved returns will be scheduled for item collection.

2.3. Item Collection: Our delivery personnel will collect the item from the customer’s address. Returns will only be processed after the item is collected and inspected.

2.4. Condition of Items: The returned item must be:

• Unused and in its original packaging.

• Free of damages not caused by DEALSWAY or its delivery partners.

3. Refunds for Returned Items

3.1. Refund Approval: Refunds for returned items will be processed only after successful inspection. Customers will be notified of the approval or rejection of their refund.

3.2. Refund Timeline: Approved refunds will be processed within 5-7 business days and credited to the original payment method.

3.3. Return Shipping Costs: There are no return shipping costs for customers, as our delivery personnel will handle item collection.

4. Additional Conditions

4.1. Order Cancellations:

• Orders can be canceled before shipment for a full refund.

• Once the order is shipped, cancellation is not permitted, but customers may initiate a return request upon delivery.

4.2. Exchanges: If you wish to exchange a product, please follow the return process and specify that you prefer an exchange. Exchanges are subject to stock availability.

5. Contact Us

For questions or assistance regarding returns, please reach out to us:

• Phone: 8500682305

• Email: support@dealsway.in

• Address: Khanapuram, Khammam, Telangana-507002